Privacy Policy

1. Who We Are

Primo Sales Team is a partner platform operated by PRIMO-TECHNOLOGIES FZ-LLC that enables partners to promote and sell software products. If you have questions regarding this Privacy Policy, you can contact us through the Help Center available within the platform.

2. Information We Collect

Account Information

• Full name
• Email address
• Phone number
• Country
• Company name (if applicable)
• Password (encrypted)

Identity Verification (KYC)

If identity verification is required, we may collect: Government-issued identification, Selfie verification, Date of birth, Residential address. Identity verification is processed through a trusted third-party KYC provider. Primo Sales Team does not store sensitive identity documents unless legally required.

Payment Information

To process partner payouts we may collect: Bank account details, Account holder name, Payment currency, Payment history. Payment information is securely handled through approved payment providers.

Lead Information

• Company name
• Contact person
• Email address
• Phone number
• Country
• Industry
• Optional notes

This information is used solely for sales management inside the platform.

Platform Usage

• IP address
• Browser type
• Device information
• Login history
• Operating system
• Session activity
• Referral code usage

3. How We Use Your Information

• Create and manage your account
• Verify your identity
• Process commissions and payouts
• Prevent fraud
• Manage leads
• Improve platform performance
• Provide customer support
• Send important platform notifications
• Comply with legal obligations

4. Cookies

Primo Sales Team uses cookies and similar technologies to: keep you logged in, remember your preferences, measure platform performance, improve user experience, track referral codes, and analyze website traffic. You may disable cookies through your browser settings, although some platform features may not function correctly.

5. Sharing Information

We never sell your personal information. Information may only be shared with trusted service providers when necessary, including: identity verification providers, payment providers, cloud hosting providers, analytics providers, and customer support services. These providers only receive the information required to perform their services.

6. Data Security

We take appropriate technical and organizational measures to protect your information. These measures include: encrypted connections (SSL/TLS), secure password encryption, access control, secure cloud infrastructure, and regular security updates. Although we work to protect your information, no online platform can guarantee absolute security.

7. Data Retention

We keep your personal information only as long as necessary to: provide our services, meet legal obligations, resolve disputes, and prevent fraud. When information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to certain processing activities
• Receive a copy of your personal information
• Withdraw consent where applicable

Requests can be submitted through the Help Center.

9. GDPR Compliance

For users located within the European Economic Area (EEA), Primo Sales Team processes personal data in accordance with the General Data Protection Regulation (GDPR). We process personal information only when there is a lawful basis to do so, including: performance of a contract, legal obligations, legitimate business interests, and user consent where required.

10. International Transfers

Because Primo Sales Team operates internationally, your information may be processed in countries outside your own. Where required, appropriate safeguards will be implemented to protect your information.

11. Children's Privacy

Primo Sales Team is intended for individuals aged 18 years or older. We do not knowingly collect personal information from minors.

12. Third-Party Services

Our platform may integrate with trusted third-party providers, including services for: identity verification (KYC), payment processing, authentication, analytics, cloud infrastructure, and email delivery. Each provider has its own Privacy Policy governing how they process personal data.

13. Platform Communications

By creating an account, you agree to receive important service-related communications, including: account verification, payout notifications, commission updates, security alerts, and platform announcements. Marketing communications may be disabled through your notification preferences.

14. Data Deletion

You may request deletion of your account at any time. Certain information may be retained where legally required, including records related to financial transactions, fraud prevention, or regulatory compliance.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When significant changes are made, users will be notified through the platform or via email. The latest version will always be available within Primo Sales Team.

16. Contact Us

If you have any questions regarding this Privacy Policy or how your information is processed, please contact us through the Help Center inside the Primo Sales Team platform.

For support: contact@primosalesteam.com or reply@primosalesteam.com